Help and support

Tilly is a Chrome extension.

1. Click "Add to Chrome" on this site.
2. In the Chrome Web Store, click "Add to Chrome" again.
3. Tilly opens a short setup. Pick a voice and your highlight colors.
4. Start your 14-day free trial.

Chrome hides new extensions at first.

1. Click the puzzle piece at the top right of Chrome.
2. Find Tilly Reader in the list.
3. Click the pin next to it. The otter now stays in your toolbar.

Alt+P starts and pauses reading. Alt+R opens reader mode.

You can change them in Chrome at chrome://extensions/shortcuts.

Click any word on the page while Tilly is open. Reading jumps there.

You can also select some text, right-click it, and choose "Read this with Tilly".

This should not happen, and we want to hear about it.

1. Press play on the player, or press Alt+P.
2. If that does not help, reload the page and try again.
3. If it keeps happening, email us the kind of page you were reading.

Tilly tries to skip ads, menus, footnotes and long links. Some pages are hard to sort out.

Email us the kind of page it was, and we will teach Tilly to skip it.

Yes. Open Tilly’s settings and choose Highlight. Pick a color for the word and one for the sentence.

Drag the player by its grip, the six dots on its left. Drop it on any edge of the screen. It remembers where you left it.

Open the Doc and click the otter, or press Alt+P. Tilly opens a side panel and reads the Doc there.

Some PDFs are photos of pages, with no real text inside. Tilly cannot read those yet.

Try asking for a copy with real text, or a Google Doc version.

Check these first.

1. Make sure your computer is not muted.
2. Right-click the browser tab and make sure the site is not muted.
3. If the otter shows that a voice is loading, wait for it to finish.

Tilly picks the best voice each computer can run. Older or smaller computers may get a lighter voice.

Yes, once a voice has downloaded. You need the internet only for setup and new voices.

You can cancel any time, in one of two ways.

1. Open any email from us about your trial or renewal, and tap "Cancel".
2. Or sign in at tillyreader.com, open your account page, and cancel there.

Tilly keeps working until the end of the time you paid for. Your settings stay on your computer.

Nothing is charged during the 14-day free trial.

We email you 3 days before the trial ends. If you keep Tilly, we charge $24 then, and again each year.

Email us within 30 days of the charge, and we will refund it.

Sign in at tillyreader.com and open your account page to change your card. Stripe, our payment company, keeps your card details safe.

Install Tilly in Chrome on that computer and sign in with the same account. Your settings come with you.

Open your account page and delete your account there. We remove your data and cancel your subscription within 30 days.

Open Tilly’s settings and choose Privacy. Turn the switch for them off. They never include what you read.